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FAQ

Frequently Asked Questions

Are your products suitable for both saltwater and chlorine pools?

Yes, many of our products are versatile and designed to work effectively in both saltwater and chlorine pool environments. However, we recommend checking the product details or consulting with our team before making a purchase to ensure compatibility.

Do you offer installation services for the equipment purchased?

Yes, we provide professional installation services for all our equipment. Our trained technicians ensure that the equipment is set up correctly for optimum performance.

How often should I replace my pool filter?

The frequency depends on the type of filter you have and how often you use your pool. Generally, sand filters last about 5-7 years, cartridge filters should be replaced every 2-3 years, and DE (Diatomaceous Earth) filters every 2-3 years. However, it's always a good practice to check and clean your filters regularly.

How can I determine the right size of pool pump for my pool?

The size of your pool pump depends on the volume of your pool and the desired turnover rate. We recommend speaking with one of our specialists who can help you calculate and determine the right pump size for your needs.

Do you sell eco-friendly or energy-efficient equipment?

Absolutely! We are committed to sustainability and offer a variety of energy-efficient and eco-friendly products. This not only helps the environment but can also reduce your energy bills.

Do you provide warranties on your products?

Yes, all our products come with manufacturer warranties. The length and terms of the warranty may vary depending on the product, so please check the product details or ask our team for more information.

Can I return or exchange a product if I'm not satisfied?

We strive to ensure our customers are satisfied with their purchases. If you're not happy with a product, please refer to our return and exchange policy, which provides detailed information on the process and conditions.

How can I get in touch with customer support?

Our customer support team is here to help. You can reach us through phone, email, or our website's contact form. We aim to respond to all queries as quickly as possible.